Customer Relationship Management

One area where mobile technology is making a big impact today is in customer care. Enterprises are rushing to implement their own Customer Relationship Management models. A CRM takes care of every aspect of the business-customer relationship from communicating to and frequently updating the customer to maintaining a detailed and organized database for the enterprise.[…]

COPE-ing with BYOD

Enterprises are constantly coming up with ways to cut spending, improve efficiency and increase profits. The BYOD policy was one such policy which gained immense popularity among businesses. With the COPE policy emerging, BYOD might become a thing of the past. Let us analyse these two policies and look into their relevance in the workplace[…]